Moderation & Etiquette

We want you to be able to express your opinions and shape the future of our City. Moderation of this website is designed to keep participants, site administrators, and third-parties safe from malicious, inflammatory and illegal materials. This means we will not hide any comments unless they breach the moderation rules.

Melville Talks is actively monitored and moderated 24/7 by the team from Harvest Digital Planning in collaboration with the City of Melville.

All public facing contributions - that is, contributions that can be seen by other website users - and Usernames submitted to this website are moderated in accordance with the moderation rules set out below.

Contributions and Usernames that do not adhere to the moderation rules will be removed and you will be notified of this by email.

Moderation Rules

This site is subject to the following moderation rules:

  1. Never post personal information about another participant. This Includes identifying any individual by their real name if they have not already done so, or providing personal contact information.
  2. Never identify a staff member of the City of Melville unless they have already done so via Melville Talks.
  3. Don't defame anyone or any organisation. A comment is defamatory if it lowers or harms the reputation of a person or organisation. If you wish to insult anyone, this is not the place to do it. If you wish to accuse anyone of wrongdoing or incompetence, this is not the place to do it.
  4. Don't post anything that could be considered intolerant of a person's race, culture, appearance, gender, sexual preference, religion or age.
  5. Don't be obscene and don't use foul language. Lots of people from different backgrounds participate on this website. We want them to be able to continue to do so from home, work, school, university or wherever they may be. Disguising swear words by deliberately misspelling them doesn't make them any less offensive.
  6. Don't personally insult or harass other participants. Always focus on the logic of the argument rather than the individuals involved in the argument. Participants are entitled to choose not to enter into debate with you.
  7. Don't post or link to any inappropriate, offensive or illegal material. Don't post any advertisements.
  8. Don’t promote self-harm, suicide, incite violence, hatred against a person or criminal activity of any kind.
  9. The use of emoji’s or images to convey inappropriate meaning consistent with the rules outlined above will also be moderated.
  10. We endeavour to make all comments public to encourage dialogue among our users. This includes an ability to vote on other people's comments. By commenting, you accept that other website users may rate your comment up or down. City of Melville staff will not vote on comments.
  11. Please don't raise concerns about the moderation on the site as it disrupts the flow of any discussion. If you feel that your comment has been removed or have any queries regarding moderation please contact the engagement team at

Breaching the Moderation Rules

Breaches of the Moderation Rules will be dealt with as follows:

Referred comments – Comments which don’t appear on the web page may have been referred to the Engagement Team for further review as it may constitute a breach of these moderation rules. Contributions that are referred are automatically unpublished until the Engagement Team has made a determination.
Removal of comment - any comment that breaches the moderation rules will be removed and an email notification will be sent to the contributor advising them that their comment was:

  • SPAM: Automatic Blocking - a participant who posts or links to inappropriate, offensive or illegal material will be immediately blocked from the site.
  • Duplicate: Contributions containing identical content appearing in other Contributions by the same Contributor, either intentionally or unintentionally.
  • Inappropriate: Contributions that are off-topic, reveal personal details, or contain illicit, vulgar or disparaging content
  • Discrimination: Contributions that are considered discriminatory towards a particular individual or group or organisation
  • Other: Contributions that are considered unsuitable for any other reason e.g., Trolling

Banned Words - a banned words filter is automatically used to screen all contributions at the point of submission. Contributions containing any banned words will not be able to be submitted. A message will appear to the Contributors indicating that they cannot submit their Contribution since a banned word was detected. If you can’t detect an obvious word which may have been banned please contact the engagement team at We will check you comment against our banned word list to ensure you are able to contribute if no banned words are detected.


These are not rules, but suggestions to help keep the website respectful and constructive.

  1. It's a good idea to read through the information on the site and the other participant's comments before getting involved in the discussion yourself.
  2. Always respect the views of other participants even if they don't agree with you.
  3. Be constructive. It's okay to disagree with other forum participants, in fact we encourage debate, just keep the dialogue positive.
  4. Always keep things civil. We recognise that this can be difficult sometimes, especially when you are passionate about an issue, but it is important to keep the discussion focused on the issues rather than letting it deteriorate into personal insults.
  5. Once you've left your comment keep an eye on the project to see what other people have to say. You can follow projects to receive automatic updates and subscribe to conversations you’re involved in.
  6. If you feel that someone has insulted you, report their comment to the moderator by emailing or click the Flag as Spam link near the comment. Don't perpetuate the dispute. The moderator will take a look at the offending comment and decide whether it should be removed.
  7. Stay on topic. The projects on this website have been created for a specific purpose. Please stay within the boundaries of the subject matter.
  8. Turn off the "CAPS LOCK". Writing in ALL CAPS is the equivalent of SHOUTING and can cause offence.
  9. Choose one place to post each of your unique comments. Don't cut and paste the same comment into lots of different places on the website. These will be considered duplicates and may be removed.
  10. Don't be a "troll". Trolls intentionally incite annoyance or offence. They do not participate constructively in the discussion and do not add any value to the debate.
  11. Don't bully, harass or threaten other participants. If another participant proffers an opinion that you don't agree with, you have no right to demand that they support their position with a detailed argument. They do not have to respond to your questions. It is up to each individual to participate as much or as little as they wish.
  12. Please respect the moderators. Their job is to keep the forum safe and constructive so that everybody gets to have their fair say. It is not always an easy job.

We hope you enjoy using Melville Talks. We ask that you are respectable to other users and we look forward to engaging with the community in conversation about our City's future.