This site is owned and operated by the City of Melville using software licensed from Harvest Digital Planning (Harvest). For details on how the City of Melville collects and protects your personal information, refer to their Privacy Policy below. For details of how Harvest may access personal information, please refer to Harvest’s Privacy Policy.

This privacy statement applies to the City of Melville and your use of the City of Melville website. We recognise that our users may have concerns about their privacy and confidentiality whilst dealing with us and we would like to take this opportunity to advise interested parties of issues that surround the Organisations management of personal information and provide reassurance of our position.

Information we collect

To allow us to respond to your enquiry, we may need to collect your name, mailing address, phone number, and email address. Personal information is collected within the City of Melville by written correspondence, phone, fax, email and verbally at the Reception Counters.

The City of Melville maintains a comprehensive database of properties, which includes personal information relating to property owners such as names, addresses, and also records any issues such as complaints and enquiries relating to a property.

How Information is Used

This information is used for responding to requests within the City of Melville relating to various services that we provide. Your information is used to administer and manage those services, including billing arrangements. Additionally, we may use your information for ongoing research and development of our services.

Sensitivity and Anonymity

The City of Melville will not collect sensitive information unless the individual has consented or is required by law. The City of Melville will also give its customers the option to interact anonymously, providing it is in compliance with the law and practicable to do so.

We collect information on website activity, such as the number of users who have visited, the number of pages viewed, navigation patterns, what systems users have and the date and time of visits. This information is collected for statistical purposes only and cannot be used to identify you.

Use and disclosure of personal information

We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorised use of the City of Melville website; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

Quality of personal information

The City of Melville aims to ensure that your personal information held is accurate, complete and up-to-date. To help us with this, please contact us if any of your information, you have provided, changes and we will use all reasonable efforts to correct the data.

Security of personal information

The City of Melville is committed to keeping secure the data you provide us. To prevent unauthorised access, maintain data accuracy and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to protect the information we collect from you.

Cookies

The City of Melville website employs cookies to recognise you and your access privileges. A cookie is a small data file that is sent from our webserver and stored on your computers hard drive. You may choose to reject the cookie, which will still allow you to visit the website, but may limit your experience and you will not be able to access all areas of our website.

Access and correction to personal information

If you believe that we hold personal information about you, or you want to submit corrections, you can ask for a copy by contacting the City of Melville on 9364 0666, Email melinfo@melville.wa.gov.au or by writing to Locked Bag 1, Booragoon WA 6954. You may be asked for identification and some of the information could possibly be subject to exemptions allowed by law under the Freedom of Information Act 1992.

Emails

Emails we receive from you will only be used for the purposes given and are subject to the conditions set out in this privacy policy. Due to the nature of the Internet, sending personal information in an email remains entirely at your own risk.

Links

The City of Melville website contains links to third party websites. Please be aware that the City of Melville is in no way responsible for the privacy practices on these sites.

Contacting Us

If you have any questions about this privacy statement, the privacy practices of the City of Melville, or you wish to make a privacy complaint, please contact:

The City of Melville

Locked Bag 1

Booragoon WA 6954

Ph: (08) 9364 0666

Fax: (08) 9364 0285

Email: melinfo@melville.wa.gov.au

By providing any information, you agree to the collection, use and disclosure of that information as contemplated by this privacy statement.

We reserve the right to change this privacy statement at any time. Further information on the Privacy Act and the National Privacy Principles can be found on the Australian Privacy Commissioners website www.privacy.gov.au

The City of Melville enables customers to process certain transactions online, through the Melville Talks website. These Online Services are subject to the terms and conditions stated below.

Use of Online Services

You may use information provided to you through City of Melville Online Services, solely for your personal and/or internal business purposes, provided that you do not remove any proprietary rights notices, do not modify the information or make it available to any third parties.

In using Online Services you declare that you are over 18 and have legal capacity to contract in Australia. If you are using a credit card to process a transaction, you declare that the credit card is issued in your name and you will pay to the issuer all charges incurred using Online Services. If you are using a City of Melville account, you declare that you are authorised to use the login ID and password allocated to such account.

Privacy statement

You authorise the City of Melville to collect information about you and about transactions processed by you through City of Melville Online Services. This information will be treated in accordance with the City of Melville Privacy Statement. The City of Melville may disclose information about you (including your identity) to a third party, if the City of Melville is requested to do so in the course of a criminal or other legal investigation, or if the City of Melville determines that disclosure is necessary in connection with any complaint regarding your use of the site.

Collecting your information

Using Online Services, you agree to provide any relevant information, documents and attachments, through electronic means, in the format and to the standards described for each transaction. You also agree and understand that the information collected will be retained in electronic form.

Providing information to you

Using Online Services, you agree to receive information through electronic means. Where information is requested by another person, the requesting party is deemed to be the recipient's agent and is presumed to have obtained the consent of the recipient to receive the information in electronic format.

Accounts

Certain Online Services offered by the City of Melville may require a login ID and password for verification of your identity. You agree that all information provided to City of Melville by you in relation to your account shall be current, complete and accurate.

Password security

We recommend you select a password that does not relate to any readily accessible data such as your name, birth date, address, telephone number, driver's licence, licence plate or passport. It is also recommended that the combination of letters and numbers is not obvious and does not include sequential or repeated numbers or letters.

You are entirely responsible for maintaining the security of your login ID and password, and for all activity which occurs on or through your account, whether authorised or unauthorised, including use by current and former employees if you are a corporate entity. You should change your password immediately if you believe that your login ID and password have been used without authorisation. The City of Melville shall not have any liability for your failure to comply with these obligations.

Website Security

Online Services are provided through a secure website [using SSL (secure socket layer) encryption]. However, you acknowledge and agree that Internet transmissions are never entirely secure or private, and that any message or information you send to or through the website (including credit card information) may be read or intercepted by others, even where a website is stated as being secure. The City of Melville shall have no liability for the interception or hacking' of data through the website by unauthorised third parties.

Limitation of liability

Except as expressly prohibited by law, in no event will the City of Melville be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where City of Melville has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, the City of Melville is found to be liable to you for any damage or loss which arises as a result of your use of the website, City of Melville's liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $100.00, whichever is less? Some jurisdictions do not permit the exclusion of implied warranties, and if you are in one of those jurisdictions these exclusions may not apply to you

Right to suspend, alter or cancel service

The City of Melville shall be entitled at any time without prior notice or any liability to you, to cancel or suspend any or all Online Services and/or to substitute alternative services, which may or may not be interactive or transactional in nature.

Specific service terms and conditions

You acknowledge that access to our website and any Online Services made available by the City of Melville may be subject to periodic review of these Terms and Conditions and that you accept being bound by any changes posted on the website resulting from such review. Access and use of the website and any online service shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service from time to time.