Accessibility and inclusion in the City of Melville

The City of Melville is committed to creating a diverse, inclusive and accessible City. We have undertaken to use our knowledge and understanding of the ways in which different people access the Internet, to develop a web site that is clear and simple for everybody to use.

Access and Inclusion Plan 2012–2017

The City has developed the Disability Access and Inclusion Plan 2012-2017 which addresses:

  • Access to the City’s services and events
  • Access to buildings and facilities owned by the City of Melville
  • Receiving information in appropriate formats
  • A high standard of service for all people
  • Making complaints
  • Participating in public consultation
  • Employment opportunities

This plan encourages all contractors and businesses in the City to move towards applying the principles of access and inclusion, making the City of Melville truly accessible to the whole community.

The current Disability Access and Inclusion Plan is available to download or if you would like a copy in an alternative format, please contact the City on 1300 635 845.

Translating and Interpreting Service

This service is designed to ensure that non-English speakers are not disadvantaged and can access City of Melville services equitably. This service is free for non-English speaking residents and ratepayers.

For language assistance please contact the Translating and Interpreting Service (TIS) on 131 450 and ask them to contact the City of Melville Customer Service on 1300 635 845.

National Relay Service

The National Relay Service (NRS) can help people who have difficulty hearing or speaking on the phone by involving a relay officer in the call and in most cases you typing or reading using a special phone called a TTY, or by internet relay on a computer. See the NRS website for more information: or contact the NRS Helpdesk (9am-5pm Sydney time) on 1800 555 660.